Description

The People Systems Manager safeguards the City’s HR operations by overseeing data, systems, and compliance. This role ensures HRIS/payroll accuracy and reliability; directs records governance and digital transformation; manages benefits administration and billing oversight; provides workforce analytics to guide planning; and maintains audit, legal, and regulatory readiness across all HR functions.

Tasks/Duties
Administer, configure, and maximize efficiency of the HRIS/payroll platform (e.g., Tyler Munis or comparable ERP ensuring accurate configuration, data integrity, and compliance.

Partner with the People Systems Strategist to oversee, audit, and process all payroll-related actions, ensuring workflows are efficient, accurate, and compliant with City policies and regulatory requirements.

Lead day-to-day benefits administration (health, dental, vision, FSA, COBRA, life/disability). Process life insurance claims, status changes, and short- and long-term disability claims.

Reconcile and process monthly carrier/TPA invoices; resolve variances with Finance and maintain audit trails.

Prepare annual total rewards statements and analyze market benchmarking data to support competitive plan design.

Process and audit annual Open Enrollment for insurance products and annual merits.

Ensure accurate, timely, and confidential management of personnel files in alignment with City policy and Florida public records law; lead digitization and destruction initiatives under GS1-SL schedules.

Process Public Records Requests; participate on the Public Records Team and update HR staff on issues related to public records law.

Produce workforce planning analyses (vacancy trends, retirements, staffing models, internal mobility).

Conduct classification and pay plan analyses in partnership with City leadership. 

Develop forecasting models to support budget cycles and organizational planning.

Provide training and guidance to HR staff and departmental liaisons on system use, data standards, and compliance practices.

Participate in structured cross-training with other HR managers (Services, Systems, Development) to ensure service continuity.

Coordinate internal and external audits; maintain SOPs, desk guides, and control matrices.

Assist on HR projects throughout the year (Merits, Employee Recognition, Audits, etc.).

Provide coverage at front desk as needed; answer incoming calls and furnish information/applications to applicants, employees, and the public.

In emergencies, all employees are considered essential and may be required to perform duties outside their normal description.

Perform additional duties as assigned. Be available for emergency call-outs. Drive to and from various City locations. 

Complete required trainings as specified, within the City Comprehensive Emergency Management Plan.

Requirements

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Human Resources, Information Systems, Business/Public Administration, or related field.

Five (5) years of progressive experience administering HRIS/payroll and benefits operations in a complex environment; public sector experience preferred.

One (1) year supervisory experience.

Demonstrated experience with benefits billing reconciliation, ACA reporting, records retention, and HR audit preparation.
Experience leading cross-functional projects (systems upgrades, digitization, vendor transitions).

Proficiency with productivity and collaboration platforms, including document creation, data analysis, and presentation tools. Ability to adopt and apply emerging technologies—such as AI, learning management systems, and workforce analytics—to improve training, knowledge sharing, and performance outcomes.

Valid driver license.  Must obtain Florida driver license within thirty (30) days of employment.

PREFERABLE QUALIFICATIONS:

Master’s degree in HR, Public Administration, Information Systems, or related field.

Certifications: SHRM-CP/SCP, PHR/SPHR, FPC/CPP, CEBS, or equivalent (any combination a plus).

Hands-on experience with Tyler Technologies (Munis) or another enterprise HR/Payroll ERP; data reporting tools (Power BI, SQL, or equivalent).

Prior involvement with self-funded plan operations and stop-loss coordination.